If you haven’t yet had a chance to meet new Business Office Director Michelle Iott, you’re in for a treat. She’s not only warm and compassionate, she’s also a highly skilled problem solver. And although she’s had many years of experience in the senior living field, it may come as a surprise to learn what she studied while in college.
“I graduated from Ottawa University in 1998, with a bachelor’s in liberal arts, a degree in elementary education. You have to pass an exam to get your teacher’s license, and for some reason the math portion kept giving me fits. I took it five times. I was disappointed then, but looking back, I guess it wasn’t meant to be. I was hired by Rhonda Parks, regional director of operations at Lawrence Presbyterian Manor years ago. I worked there for a year and fell in love with the atmosphere. I love helping people,” said Michelle.
Michelle rejoined the PMMA family in November 2016, and her current duties include monthly billing for residents, Medicaid billing, hospice billing, HCPS billing, resident trust funds, accounts payable, daily census update and many other things. She helps out wherever she’s needed.
“I love working with the residents. I makes my day when they come in with a problem, and I can help them find a solution. It makes me really happy.”
When she’s not solving problems and enjoying time with residents at Presbyterian Manor, you’ll find her with family. With three children, two step-children, and six grandchildren, she stays very busy.
“I keep really busy with kids and grandkids, but when time allows, my 12-year-old daughter and I enjoy volunteering at the Topeka Humane Society. I also try to help with her school PTO as much as I can too.”
While Michelle is still learning the day-to-day ins and outs of her position, she’s confident she’ll soon be strumming along.
“I want to make sure residents know they can come to me for whatever they need. If I don’t know the answer, I’ll find out for them. We’ll get it taken care of.”